MateSlots Privacy Policy
Last updated: April 10, 2026
At MateSlots, we are committed to protecting your privacy in compliance with Australian privacy laws. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our services.
Information We Collect
We collect personal information you provide during account registration, such as your name, date of birth, address, email, phone number, and identification details for KYC and AML compliance. This includes financial information like payment details and proof of funds when you deposit, bet, or withdraw. We also gather usage data, including login times, games played, bonuses claimed, and responsible gaming limits. Some records, particularly financial and identity data, are retained for at least five years as required by Australian regulations.
How We Use Your Information
We use your information to create and manage your player account, process deposits, withdrawals, and bets, and provide gambling services in line with our legal obligations. It enables us to verify your identity, prevent fraud, and comply with anti-money laundering (AML) requirements under Australian law. We also analyse usage data to improve our services, personalise your experience, and monitor responsible gaming. Additionally, we may use it for marketing with your consent and to respond to your queries or complaints.
Information Sharing
We share your information only with trusted service providers, such as payment processors and hosting services, under strict confidentiality agreements. Disclosure may occur if required by law, regulatory authorities, or to comply with Australian AML and gambling regulations. We do not sell your personal data to third parties.
Data Security
We implement robust security measures, including encryption of sensitive data like passwords and financial information, to protect against unauthorised access. Our servers are secure and regularly monitored, with access restricted to authorised personnel only. We conduct routine audits and updates to safeguard your information in accordance with Australian privacy standards. However, no system is completely secure, so we advise you to use strong passwords and protect your account details.
Your Rights
Under Australian Privacy Principles, you have the right to access, correct, or update your personal information held by us. You may request deletion of your data, subject to legal retention requirements for AML and gambling records. To exercise these rights or lodge a complaint, contact our Data Protection Officer; we aim to respond within one month. Providing false information is illegal, and you must keep your details current.
Cookies and Tracking
We use cookies and similar technologies to enhance site functionality, analyse usage, and personalise your experience. These include essential cookies for account security and analytics cookies for performance tracking. You can manage preferences via browser settings, though this may limit some features.
Contact Us
For privacy concerns, data access requests, or questions about this policy, contact our Data Protection Officer.
[email protected]